Introduction
TagPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our hardware monitoring and fleet management software.
Information We Collect
TagPulse collects system health and performance data to monitor your hardware and provide proactive alerts. This includes:
- Hardware health metrics: CPU, GPU, memory, disk, and temperature readings to detect potential failures before they occur
- System diagnostics: Windows events, errors, and warnings that indicate problems requiring attention
- Performance analysis: Resource usage patterns to identify bottlenecks and optimization opportunities
- Application resource usage: Which applications are using your system resources, helping identify performance issues and detect unwanted software like cryptominers
- Startup optimization: Applications that start with Windows, helping you optimize boot times and system responsiveness
- Software health: Installed software information to identify compatibility issues, crashes, and conflicts that may affect system stability
- Disk health: SMART data and drive diagnostics to predict potential drive failures
- Network diagnostics: Connection quality and adapter health information
- Regional information: Your approximate location (country/region) based on IP address to provide localized service and regional analytics for fleet management
- Device sync: A secure device ID to connect with your dashboard
We do NOT collect:
- Personal files, documents, or their contents
- Browsing history or website visits
- Passwords, credentials, or authentication data
- Personal communications (emails, messages, etc.)
- Keystroke data or screen captures
How We Use Your Data
The system health data we collect is used to:
- Monitor your hardware health and provide real-time alerts
- Detect anomalies and potential failures before they cause problems
- Display performance trends and insights in your dashboard
- Identify resource-heavy applications affecting your system performance
- Detect potentially unwanted software (such as cryptominers) that may be running without your knowledge
- Improve our AI and machine learning models for better predictions
- Enhance our anomaly detection and health alert systems
- Develop new features and improve existing functionality
Smart Insights & AI Analysis
TagPulse uses advanced AI and machine learning to provide you with intelligent insights about your system health:
- Predictive alerts: Our AI analyzes patterns to warn you about potential issues before they become problems
- Performance recommendations: Smart suggestions to optimize your system based on usage patterns
- Security detection: Automatic identification of suspicious resource usage that may indicate unwanted software
- Health scoring: Overall system health assessment based on multiple factors
All AI analysis is performed to help you maintain a healthy, secure, and optimized computer. No personal content or private information is analyzed.
Diagnostic Reports
To continuously improve TagPulse and quickly resolve issues, we may collect:
- Crash reports: If TagPulse encounters an error, diagnostic information helps us fix bugs and improve stability
- Performance metrics: Anonymous usage statistics help us optimize the application
These reports contain only technical information about the TagPulse application itself and do not include any personal data or files from your computer.
For Business Users (Fleet Management)
When your organization uses TagPulse Fleet Management, system health data is securely transmitted to our cloud infrastructure to enable remote monitoring. Authorized administrators can view:
- Hardware health status across all enrolled devices
- Alerts about potential issues before they cause downtime
- System performance trends and analytics
- Regional distribution of devices (by country/region) for fleet overview
- Resource usage patterns to identify optimization opportunities
Administrators only have access to devices enrolled under their organization. Data is segregated between different organizations and cannot be accessed by unauthorized parties. All data transmission uses secure, encrypted connections.
Data Storage and Security
Your data is transmitted securely using encrypted connections (TLS/SSL). We use industry-standard security measures to protect your information:
- All data in transit is encrypted
- Cloud data is stored in secure, access-controlled environments
- We use trusted cloud infrastructure providers with strong security certifications
- Access to data is restricted to authorized personnel only
Local Data Storage
TagPulse stores monitoring data locally on your computer in a secure database. This local data:
- Remains on your computer and under your control
- Can be deleted at any time by uninstalling the software
- Is used for displaying your monitoring history and AI insights
- Enables offline access to your recent health data
Data Retention
We retain your system health data for as long as necessary to provide our services:
- Local data: Retained on your device until you uninstall TagPulse or manually clear it
- Cloud data: Retained while your account is active and for a reasonable period afterward
- Aggregated analytics: May be retained indefinitely in anonymized form to improve our services
Third-Party Services
TagPulse uses trusted third-party services to operate:
- Cloud Infrastructure: We use secure cloud providers to store and process data
- Analytics: We use Google Analytics on our website to understand visitor traffic
- Email services: If you sign up for notifications, your email is stored securely
We do not sell your data to third parties.
Your Rights
You have the right to:
- Uninstall TagPulse at any time, which removes all local data
- Request deletion of your cloud data by contacting us
- Request information about the data we have collected
- Opt out of non-essential data collection where applicable
- Contact us with privacy-related questions or concerns
Children's Privacy
TagPulse is not directed at children under 13 years of age. We do not knowingly collect personal information from children.
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by updating the "Last updated" date at the top of this page. Continued use of TagPulse after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
info@tagpulse.ai